Privacy policy.

• Account details such as name, email address, password, and account type.
• Profile information, including prompt responses, photos, audio clips, qualifications, skills, and work preferences.
• Household and family details provided by family members, such as guardians, household composition, and job requirements.
• Messages and applications exchanged through the Platform.
• Payment information, which is processed by our payment processor; we do not store full card numbers.

For nanny accounts, we work with a third-party consumer reporting agency to conduct background checks. With your authorization, that agency collects and reports information used to determine eligibility to apply to jobs. We receive the results and status of these checks.

We set cookies to keep you signed in. They hold your session with our identity provider and nothing else, and they are set whether or not you accept the cookie notice.

If you accept the cookie notice on our public pages, we also load Google Analytics and Google Tag Manager to understand how those pages are used. They set their own cookies and send Google the pages you view, the approximate region you are in, and the type of device and browser you use. We have turned off Google signals and ad personalization, so this data is not used to build an advertising profile of you or shared for that purpose. If you decline, nothing loads and no such cookie is set. We do not run session-recording tools and we do not set advertising cookies. Standard server logs are generated by our hosting provider in the ordinary course of serving the site.

Your profile and certain account information are visible to other members as part of how the Platform works. Family profiles and nanny profiles are open, meaning members can see one another’s published information. You control much of what appears in your profile, and you should not include information you do not wish to share.

We share information with trusted third parties who help us operate the Platform. These include:

• Our payment processor, which handles subscription billing and stores payment credentials.
• Our background-check provider, a consumer reporting agency that conducts screenings for nanny accounts.
• Our cloud infrastructure, hosting, storage, and content-delivery providers, which store and serve Platform data and media.
• Our email and messaging providers, which deliver transactional and account communications.
• Our customer-support tooling, which helps us respond to requests.
• Our artificial-intelligence provider, which processes text and documents you submit to the optional drafting and resume-import features. When you import a resume, the file itself is sent for processing. These features run only when you use them.
• Our mapping provider, which powers address autocomplete. When you type an address, what you type is sent from your browser to that provider so it can suggest matches.
• Our analytics provider, Google, which receives page views and device information from our public pages only after you accept the cookie notice, as described in Section 1.3.

We may disclose information if required by law, regulation, legal process, or governmental request, or where necessary to protect the rights, safety, or property of Gathered Hands, our members, or the public.

If Gathered Hands is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.

In the twelve months before the date at the top of this policy, we have collected the following categories, all of them for the purposes described in Section 2:

• Identifiers, such as your name, email address, postal address, telephone number, and the account identifier we assign you.
• Personal information described in California Civil Code section 1798.80, such as your address, telephone number, and employment history.
• Characteristics of protected classifications, where you choose to provide them, such as the languages you speak and, on a family profile, the ages of the children in your household.
• Commercial information, such as the membership you purchased and your billing history.
• Internet or other electronic network activity information: your activity within the Platform, such as when you were last active, how often your profile appeared in a search, and how many times it was viewed, and, if you accepted the cookie notice, the public pages you viewed and your device and browser type, collected by our analytics provider.
• Geolocation data, limited to an approximate area derived from the postal code you give us. We do not collect precise location.
• Audio, electronic, and visual information, such as profile photographs, gallery images, and any audio or video answer you record.
• Professional or employment-related information, such as your experience, certifications, and any resume you upload.
• Sensitive personal information, limited to health information a nanny chooses to enter about allergies. We do not use or disclose it for any purpose other than displaying it to the members you share your profile with, so the right to limit its use does not restrict anything we do with it.

We do not collect government identification numbers, financial account numbers, precise geolocation, biometric information, or the contents of your communications outside the Platform. We do not create profiles that infer your characteristics, preferences, or behaviour.

• Sources: you, when you register, build a profile, post a job, or contact us; the consumer reporting agency that returns the outcome of a background check; and our payment processor, which returns the status of a payment.
• Categories disclosed for a business purpose: every category above may be disclosed to the service providers listed in Section 3.2, each of which is contractually limited to processing it on our behalf. Information you place on your profile or in a job post is disclosed to other members as described in Section 3.1. Any category may be disclosed for the legal reasons in Section 3.3 or in the business transfer described in Section 3.4.

We do not sell personal information, and we do not share it for cross-context behavioural advertising. We have not done either in the twelve months before the date at the top of this policy. Our analytics provider processes page views on our behalf as a service provider, with advertising features switched off, and only after you accept the cookie notice; declining the notice is how you withhold that. We run no advertising network, no advertising cookies, and no cross-site tracking, so there is no sale or sharing to opt out of and no Do Not Sell or Share link to provide. A browser signal such as Global Privacy Control or Do Not Track therefore has nothing to act on beyond the choice the cookie notice already gives you.

• To know what personal information we have collected about you, where it came from, why we collected it, and who we disclosed it to.
• To receive a copy of that information in a portable form.
• To correct inaccurate personal information.
• To delete personal information we hold about you, subject to the limits in Section 9.6.
• To limit our use of sensitive personal information, though as explained in Section 9.1 we already confine it to displaying what you entered.
• Not to be treated differently for exercising any of these rights. We do not deny service, change prices, or reduce quality because you made a request.

Email us at hello@gatheredhands.com with the request you want to make, or use the contact form on the Platform. We handle these requests by hand rather than through an automated portal, so please tell us plainly what you are asking for.

To protect your information we have to be confident the request is yours. We verify it by matching it against the email address on your account, and for a request to delete or to receive a copy we may ask you to confirm details only the account holder would know. We will not create an account or ask for identification we do not already hold in order to verify you. An authorised agent may act for you with your written permission, and we may still contact you to confirm it.

We aim to acknowledge a request within ten business days and to answer it within forty-five days. If we need more time we will tell you why before that period ends, and we will not take longer than ninety days in total.

Some information survives a deletion request because the law allows or requires us to keep it. That includes records of payments and refunds, records connected to a safety report or an investigation, information we need to comply with a legal obligation or to establish or defend a legal claim, and security and operational logs. Messages you sent to another member, and posts you made in a community space, may remain visible to the people you sent them to, because they are part of that other person's record as well as yours. Where we keep information for one of these reasons, we keep only what that reason requires.

California Civil Code section 1798.83 lets California residents ask a business about personal information it disclosed to third parties for those parties' own direct marketing. We do not disclose personal information for that purpose.